We are proud to offer international shipping services that currently operate in over 185 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location
*Estimated Shipping Time
United States
10-30 Business days
Canada, Europe
10-30 Business days
Australia, New Zealand
10-30 Business days
Central & South America
15-30 Business days
Asia
10-20 Business days
Africa
15-45 Business days
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time (45 days not including 2-5 day processing) you can request a refund or a reshipment. If you received the wrong item you can request a refund or a reshipment. If you do not want the product you have received you may request a refund but you must return the item at your expense and the item must be unused.
Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
Your order did not arrive due to exceptional circumstances outside the control of APlevel (i.e. not cleared by customs, delayed by a natural disaster).
Other exceptional circumstances outside the control of https://aplevel.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Real customer reviews
Rated 4.89 out of 5 based on 37 customer ratings
37 reviews
100% of buyers enjoyed this product!
5 stars
( 33 )
4 stars
( 4 )
3 stars
( 0 )
2 stars
( 0 )
1 star
( 0 )
Rated 5 out of 5
A***A –
Great mat. Copes with his work well. More filler is not lying around the tray and not carried to this apartment. Very convenient.
Rated 5 out of 5
M***a –
That’s so cool! No more littler on the floor. Look at the difference!
Rated 5 out of 5
D***k –
A must article to have when you have indoor cats. It’s amazing how these mats keep your house cleaner. Almost no cat litter anymore on the floors.
Rated 5 out of 5
Customer –
looks good, has a smell, have not used yet, quick shipping
Rated 5 out of 5
D***l –
Practice my cats liked it, there are some who sleep on it
Rated 5 out of 5
A***K –
Shipping was fairly quick. No more scattered litter problems, the smell of the mat was really potent, like strong plastic smell, but only when you smell it out of the pouch. Good stuff.
Rated 5 out of 5
P***y –
great idea , look like it working
Rated 5 out of 5
A***d –
Works better than expected for cleaning up kitty litter….Love it!
Rated 5 out of 5
K***A –
The goods came in less than three weeks, the quality is good, the smell of rubber was a little, but very quickly weathered, the filler is caught well
Rated 5 out of 5
Customer –
This product is perfect and saves my life! Delivery was very fast.
Rated 5 out of 5
E***o –
The mat is super, works fine, collects the filler, cheers clean in half! 🙂 The size took 40/50 suitable for us just right, the pot is closed and the sand usually falls at the exit. The order arrived quickly, two and a half weeks before moscow. Delivered the courier. The smell when unpacking is strong, but quickly weathered. I’m very happy! Thank you! Seller recommend!
Rated 5 out of 5
L***a –
Very helpful in keeping the floor clean! I dont have to sweep every day, now.
Rated 5 out of 5
C***r –
Helps in collection of sand that go along with paw of bixanos
Rated 5 out of 5
U***u –
While everything is good but smells
Rated 5 out of 5
I***y –
The mat is good. But the cat works very diligently with paws that granules sometimes fly out of the mat.
Rated 5 out of 5
L***e –
Very very satisfied
Rated 5 out of 5
K***l –
Just arrived. Looks good.
Rated 5 out of 5
N***a –
looks good, but not tested yet
Rated 5 out of 5
P***s –
Very fast deliviery. Good quality
Rated 5 out of 5
M***s –
Delivery to the house by courier, from the mat the smell is weak, quickly weathered. in the pet store such mats are much more expensive.
Rated 5 out of 5
R***o –
ok
Rated 5 out of 5
E***k –
The mat corresponds to the description. There is a smell of rubber, hope to fade
Rated 5 out of 5
H***s –
Good product.
Rated 5 out of 5
P***r –
Super product
Rated 5 out of 5
Customer –
A good mat, in the case has not yet tried, looks promising. For some reason there is a smell of glue, but I think, over time it will fade.
Rated 5 out of 5
R***a –
What to say-the mat works. Silica gel filler on the floor became much smaller.
Rated 5 out of 5
Customer –
good
Rated 4 out of 5
B***r –
works good only sometimes litter is to big for the holes
Rated 5 out of 5
N***s –
Great mat
Rated 5 out of 5
E***E –
Tapis well arrivé Merci well
Rated 5 out of 5
J***s –
Unrealistically fast delivery. We have in nutrey states so does not work Mail. Excellent quality. I recommend.
Rated 4 out of 5
F***n –
Good but folded in 4 really bad, why not have rolled?!
Rated 4 out of 5
L***I –
Correct cats are afraid at 1er first.
Rated 5 out of 5
V***a –
Arrived fast enough. There is a smell, thrown on the balcony to ventilate. The grid is large enough.
Rated 4 out of 5
T***t –
It’s okay. Only came crumpled and has a terrible smell! The first 2 days were ventilated, still smells but already tolerable.
Rated 5 out of 5
M***a –
Shipping 3 weeks, super quality
Rated 5 out of 5
E***e –
It came quickly, before St. Petersburg 3 weeks. The smell is as everyone writes. Then let’s see how to use it will be
A***A –
Great mat. Copes with his work well. More filler is not lying around the tray and not carried to this apartment. Very convenient.
M***a –
That’s so cool! No more littler on the floor. Look at the difference!
D***k –
A must article to have when you have indoor cats. It’s amazing how these mats keep your house cleaner. Almost no cat litter anymore on the floors.
Customer –
looks good, has a smell, have not used yet, quick shipping
D***l –
Practice my cats liked it, there are some who sleep on it
A***K –
Shipping was fairly quick. No more scattered litter problems, the smell of the mat was really potent, like strong plastic smell, but only when you smell it out of the pouch. Good stuff.
P***y –
great idea , look like it working
A***d –
Works better than expected for cleaning up kitty litter….Love it!
K***A –
The goods came in less than three weeks, the quality is good, the smell of rubber was a little, but very quickly weathered, the filler is caught well
Customer –
This product is perfect and saves my life! Delivery was very fast.
E***o –
The mat is super, works fine, collects the filler, cheers clean in half! 🙂 The size took 40/50 suitable for us just right, the pot is closed and the sand usually falls at the exit. The order arrived quickly, two and a half weeks before moscow. Delivered the courier. The smell when unpacking is strong, but quickly weathered. I’m very happy! Thank you! Seller recommend!
L***a –
Very helpful in keeping the floor clean! I dont have to sweep every day, now.
C***r –
Helps in collection of sand that go along with paw of bixanos
U***u –
While everything is good but smells
I***y –
The mat is good. But the cat works very diligently with paws that granules sometimes fly out of the mat.
L***e –
Very very satisfied
K***l –
Just arrived. Looks good.
N***a –
looks good, but not tested yet
P***s –
Very fast deliviery. Good quality
M***s –
Delivery to the house by courier, from the mat the smell is weak, quickly weathered. in the pet store such mats are much more expensive.
R***o –
ok
E***k –
The mat corresponds to the description. There is a smell of rubber, hope to fade
H***s –
Good product.
P***r –
Super product
Customer –
A good mat, in the case has not yet tried, looks promising. For some reason there is a smell of glue, but I think, over time it will fade.
R***a –
What to say-the mat works. Silica gel filler on the floor became much smaller.
Customer –
good
B***r –
works good only sometimes litter is to big for the holes
N***s –
Great mat
E***E –
Tapis well arrivé Merci well
J***s –
Unrealistically fast delivery. We have in nutrey states so does not work Mail. Excellent quality. I recommend.
F***n –
Good but folded in 4 really bad, why not have rolled?!
L***I –
Correct cats are afraid at 1er first.
V***a –
Arrived fast enough. There is a smell, thrown on the balcony to ventilate. The grid is large enough.
T***t –
It’s okay. Only came crumpled and has a terrible smell! The first 2 days were ventilated, still smells but already tolerable.
M***a –
Shipping 3 weeks, super quality
E***e –
It came quickly, before St. Petersburg 3 weeks. The smell is as everyone writes. Then let’s see how to use it will be