SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 185 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location | *Estimated Shipping Time |
---|
United States | 10-30 Business days |
Canada, Europe | 10-30 Business days |
Australia, New Zealand | 10-30 Business days |
Central & South America | 15-30 Business days |
Asia | 10-20 Business days |
Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time (45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you have received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of APlevel (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://aplevel.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
D***o –
closes perfectly. fits my earphones and charger. about to be my life saver when i go traveling!!!!
D***s –
as pictured. great quality. super fast receipt. holds my phone charger perfectly.
M***d –
Very accurate. I was surprised how small it was but still, it’s cute and i like it. It holds my earphones and a charging cable perfectly. Seller was also very nice and understanding. This was one of my first orders on Aliexpress and she assured me and looked after my package ^^ thank you very much 🙂 This is the size of my hand vs the organizer so you can estimate how big it is in real life ^^
K***a –
As the description. Recommend, cool for charger and earphone, still will be much room also can put away any small items 🙂
M***r –
it was accurate …..but they r not very good quality…on one of my cases the zipper just fell off within 2 weeks but with faith, i ordered a bundle of 4 cases & 1 busted at the zipper the very 1st hour after i opened it!!!!!! #bible#getwhat uPAY4….????
O***a –
The store! Garlic and thoroughbred. Buly problems z delivery, ale all the mischief. Choholchik duje mily ta yakisniy. I recommend!
M***a –
It came in a bag of puffy. All whole, the thread does not stick out, there are no scratches
T***a –
Convenient organizer. Light, fairly dense and compact. Everything i planned to put in. I’m very happy. I recommend. Not tracked. Came in a puffy envelope.
Customer –
Cool case, headphones get in, but there is no charger
L***i –
красивое, ლამაზია… ხარისხიანი ზუსტად ისეთია როგორც სურათზე.. კმაყოფილი ვარ… მალე ჩამოვიდა..
E***a –
Ordered 25.11, received 01.02, put directly in the mailbox. Delivery was in yaroslavl. Packed in a dense gray package, came whole. In size, it seems to me different from what is in the description. The photo shows. In general, the order is satisfied
O***a –
Very satisfied, the quality of fire, beautiful and compact thing.
G***a –
Very cute, I have lost the measurement more small yet capacious, the materials are of good workmanship. Sparne board to avoid to keep things in the bag.
B***c –
Hello, the goods ordered 12.12.2018 received in western kazakhstan 26.02.2019 on this without a mat it is better not to say, the store of norms, communicates all that i asked him to fulfill everything.
V***a –
Everything corresponds to the description. The order came for a month. With the store did not communicate, there was no such need. Thank you seller!
K***a –
The box is just class!! It came in a wonderful state, there is nowhere to be scratched, snakes all work. The store sent quickly. Very satisfied. Thank you very much. Recommend)
S***A –
Velice praktické, objednala jsem několik velikostí and Mohu vřele doporučuji
E***. –
A bit damaged in the transport, but item is really nice and useful. Very fast delivery!
E***R –
Great with one word, ideal for carrying a charger/headset to go to the seaside or throw it in the bag, I recommend that you take the cable protector and fold it together and use it. Seller sent very fast, the products are good quality and beautiful, thank you very much.
B***b –
Shipment over a month. Product complies with the description. Good quality
E***a –
All as in the picture.
M***a –
Description accurate, purchase satisfied
A***o –
Super, I’m happy
M***c –
as described, didn’t comunicate with store
V***K –
Weak snake. At the first closure, the difficulties were, ate managed to close, the edges were wrinkled and prevented the runner from closing, even split in two places. But a little later it began to close better. Judging by the seams between the snake and the body, will not last long. But for such money norms. Ordered 08.09.2019 received 22.10.2019 and then, randomly, passed by the Post Office, went to dinner accidentally there is no order, or there is no notification. According to the information about the order it is indicated that the goods in the country for a long time, but came in, the parcel was not all the time. Maybe this is the post office job.
Y***s –
Very good value for money.
K***k –
Cool
K***k –
Cull
Customer –
Only then 4 months had to wait and the parcel was received.
M***o –
Good product
R***o –
The product is fine is similar to the photo. The bad news is it took a long time and I opened a dispute but I got the money back
A***a –
Quality is so-so, to the touch like a paralon. For headphones only and can be used and then provided neat storage, and not on the bottom of the suitcase. Otherwise everything will crumple
A***d –
Very nice, confirms to description and it arrived quickly.
Customer –
OK.
Customer –
Zipper feels cheap but it was also cheap…
F***i –
good quality and very fast shipping to Norway
A***a –
Good box, but long went