SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 185 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location | *Estimated Shipping Time |
---|
United States | 10-30 Business days |
Canada, Europe | 10-30 Business days |
Australia, New Zealand | 10-30 Business days |
Central & South America | 15-30 Business days |
Asia | 10-20 Business days |
Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time (45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you have received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of APlevel (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://aplevel.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Customer –
delivery was 9 (!) days. super soft, not very warm tho. but is fine. recommended
M***x –
Size as the quality are conform. Fast Delivery Thank you for the store
D***n –
For such money in principle not a bad plaid! Very light and thin! Dense plaids as in the picture are certainly more expensive)!
M***O –
Excellent product, very soft
Customer –
The goods came quickly, in 10 days. The Plaid is soft, pleasant to the touch, the color coincides with the claimed. Thin.
L***t –
cute and sO soft but really i took a really small size i regret it
A***a –
Awesome blankets, so soft and warm. Thank you very much!
N***s –
article conforme à la description
G***r –
The bedspread came for 3 weeks. very soft, the quality is good, very satisfied.
J***z –
Light. Of good material. Smooth and well heaters. It’s worth the cost.
I***a –
Just a bomb
M***r –
Second that I have ordered still as well and soft matches color nickel I recommend received quickly
N***a –
The quality of the bedspreads is good, soft, pleasant to the touch, not electrified. I am happy with the purchase, the store and I recommend the product. 5 +++
T***N –
It is necessary to take on order more I.E. Next size.
A***a –
Great, warm, comfortable and thin blanket. Perfect. Recommend. Caring Seller and professionally conducted correspondence. Thank you Sellers 🙂
Customer –
Finer than I thought, but very pretty. I recommend. He came very quickly. Very happy
T***n –
timo pakalen…thanks … the quilt came on … is fine and soft … i gave it 5 stars..make sure to give it back ..
D***v –
Soft and pleasant, like warm, but difficult to say 🙂
T***i –
it’s good items very good shop! Thank you very much
R***z –
Corresponds to the description, received what I wanted, the store Many thanks, delivery 24 days from the moment of order to N. Novgorod, the track was tracked, the color corresponds, soft, pleasant to the touch, thin.