SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 185 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time (45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you have received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of APlevel (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://aplevel.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
V***n –
Chic pink, the store is sociable. Quality Chic thank you very much!
A***s –
The colour is slightly different but whitin the same colour name, the blanket even came folded the same way the picture shows. Size and description are accurate. Shipment whitin 3weeks, material is soft and comfy, I’m very happy with the purchase.
R***j –
Ordered on the 11th of November, received on the 19th of November. Very fast shipping! Fabric is very soft and the colour is exactly as it is on the picture of the store. (My phone can’t get the colour right.) I’m very pleased, great store.
D***k –
The blanket is thin, but very gorgeous, light, soft, pleasant, just touch or even cover will be warm, the color is juicy, as in the photo, sending fast, delivery too early. The blanket is clear, but do not forget that thin, T. E. For their purposes. Seller recommend
M***b –
Love plush stuff, and this blanket is heavenly enjoyment. Very soft, bright color, fit. Recommend
H***a –
Good bedspread. Very soft and pleasant touch. If you hide-warm.
S***k –
Everything is fine! Fast shipping! No smell. The photo looks much thicker than in reality, but for this money will go)
Customer –
Delivery is very fast, which is very pleasing! for two weeks came Plaid)
S***V –
As in the picture, the size matches the thin but soft. Thank you.
C***a –
I love it, it has reached me in less than a month to the Canary Islands and in perfect condition very well packaged, the blanket is very soft and very good quality is color is exactly the same as described and the seams are very well done. Very good product I highly recommend and very good store.
E***z –
If it’s as advertised it’s totally acrylic but it’s OK for the price you have I was expecting a little fatter, but that’s what there is. It’s just fine. Thanks to the store.
Customer –
Order Date: 11-29-2019 Receive Date: 12-21-2019 im very pleased with the blanket its plush and soft not too thick but not too thin and the color is just want i wanted great quality for the price!
S***u –
Took over a month to arrive in the US. Ordered on nov 13th recurved it Dec 26th. Packaging was ok but could be more professional. Other than that it’s exactly like the picture and description.
O***a –
I received the order, I liked everything, thank you. Thin, but soft and pleasant.
F***f –
In kiyov came for 9 days, all as in the description, I advise the store)
L***a –
Measurements made, they correspond, even with a margin. I like that bilateral, on the one hand more furry… Color fire!! (agonun), soft, pleasant, warm. Color my camera distorts, it’s like tomato juice. I couldn’t find one. I need another one, I will buy again
R***a –
Wonderful soft plaid! Thin, but it is not critical, it is more convenient to wash and dry. Color as in the photo of the store, my phone slightly brighter depicted. Fast delivery to Moscow, thank you)))
I***a –
Delivery was very long, more than 2 months. Ordered because of the color. Very thin, but soft. For such money you can buy better quality.
M***a –
Plaid soft, warm, bright! It was less than a month! A little dirty.
Customer –
LOVE!! So comfy, color is perfect. Size is exactly right! Highly recommend. Love this spread.