We are proud to offer international shipping services that currently operate in over 185 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location
*Estimated Shipping Time
United States
10-30 Business days
Canada, Europe
10-30 Business days
Australia, New Zealand
10-30 Business days
Central & South America
15-30 Business days
Asia
10-20 Business days
Africa
15-45 Business days
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time (45 days not including 2-5 day processing) you can request a refund or a reshipment. If you received the wrong item you can request a refund or a reshipment. If you do not want the product you have received you may request a refund but you must return the item at your expense and the item must be unused.
Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
Your order did not arrive due to exceptional circumstances outside the control of APlevel (i.e. not cleared by customs, delayed by a natural disaster).
Other exceptional circumstances outside the control of https://aplevel.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Real customer reviews
Rated 4.97 out of 5 based on 36 customer ratings
36 reviews
100% of buyers enjoyed this product!
5 stars
( 35 )
4 stars
( 1 )
3 stars
( 0 )
2 stars
( 0 )
1 star
( 0 )
Rated 5 out of 5
U***l –
Got a pillow. I really liked it. The size approached. Who needs more, the store has other sizes in the store. I recommend this, since the seller is responsible. Immediately sends everything!
Rated 5 out of 5
Customer –
Nice pillow! Amazing price! Very comfortable for sleep!
Rated 5 out of 5
S***v –
Smells wild. The smell is chemical. Impossible to sleep. And strongly sold, in fact you just lie on the bed, as if it is not at all. I don’t know where to take her now.
Rated 5 out of 5
A***v –
Pillows are good. A small smell, but during the day on the balcony weathered. Come quickly.
Rated 5 out of 5
I***K –
Pillows really liked. Unusual sensations first. The head fixes well. Very satisfied with the goods and the store.
Rated 5 out of 5
Customer –
Hi. These pillows are so soft, unusual to the touch, very soft and pleasant, I just want to put my head in it and fall asleep
Rated 4 out of 5
H***s –
There is a smell of some damp, weathered on the balcony, let’s see what will happen.
Rated 5 out of 5
Y***a –
The smell is i hope it evaporates. Quality very much
Rated 5 out of 5
J***s –
Small, but 2 in one case is perfect for me.
Rated 5 out of 5
N***h –
Corresponds to the description. Super fast shipping. I will check in the case-i will add a review
Rated 5 out of 5
A***v –
Corresponds to the description. Smells bad. Sent a pillowcase to wash, a pillow on the balcony.
Rated 5 out of 5
T***a –
Everything is fine. On the case, the seams are smooth, neat, there is almost no smell, quite soft. I haven’t tried to sleep yet. If you like it, i will still order. Seller recommend
Rated 5 out of 5
J***H –
Two weeks to arrive excellent touch. Maybe something soft that can be advantage or disadvantage depending on what you’re looking for. It will have to be tested a few days to give more impressions but it looks very good. Measures 30×50 correspond
Rated 5 out of 5
G***g –
The pillow is beautiful, all as in the description. Brought the courier straight home.
Rated 5 out of 5
A***n –
Delivery is fast, quality is normal, there is smell not much. Size for me is not enough.
Rated 5 out of 5
O***s –
Very soft, perhaps short-lived, but the first night slept perfectly
Rated 5 out of 5
V***a –
Thank you very much store product quality good recommend evaluation 5
Rated 5 out of 5
D***l –
Super pillow very comfortable very soft memory super received quickly in perfect condition I recommend this store
Rated 5 out of 5
Customer –
The photo is the same as the product. But the product has a very nasty smell.
Rated 5 out of 5
Y***o –
Thank you to the store, all as in the description, the product is satisfied, i recommend!
Rated 5 out of 5
F***r –
Pillow small and solid In the House there is a large with Yuska 2 times more It is better, but it also costs UAH 1000
Rated 5 out of 5
A***o –
The pillow is good but low to sleep. Give The mom. Mom really liked the comfortable
Rated 5 out of 5
I***n –
Excellent
Rated 5 out of 5
R***r –
Excellent quality, recommend product and store
Rated 5 out of 5
*. –
Everything is super!
Rated 5 out of 5
V***s –
Fully arrived.
Rated 5 out of 5
A***x –
I came in a vacuum package, because of which at first it seemed very small) but in fact everything is fine, I have displaced vertebrae in the neck and every morning I started with a warm-up and a very sick crunch)) now everything is fine, in the morning the neck is in the same condition as it was in the evening, nothing shifts) very happy) The truth was a little difficult to sleep, because I’m used to putting my hand under the pillow, now I’m pumping)
Rated 5 out of 5
D***r –
perfect
Rated 5 out of 5
R***v –
It’s okay.
Rated 5 out of 5
Customer –
Smell minimum, pillowcase in washing and norm
Rated 5 out of 5
A***a –
Nicely packed and product in good timing. I recommend store.
Rated 5 out of 5
E***l –
Very good quality, excellent for sleeping I arrive in time and shape, but a thousand thanks is a fact that I will continue to buy from you
Rated 5 out of 5
S***a –
Delivery was in 5 days. The pillow is wonderful, elastic, quickly restores the shape. There is a small smell, but it is solved. Two rollers of different sizes, very convenient.
Rated 5 out of 5
G***a –
For 5 days by courier at home, very comfortable pillow for me, thanks to the store, I will still order.
Rated 5 out of 5
A***a –
The goods came quickly, no comments, thank you, it’s nice to have business with you.
Rated 5 out of 5
M***a –
Very cool, the same as in the photo. It came very quickly. Thank you
U***l –
Got a pillow. I really liked it. The size approached. Who needs more, the store has other sizes in the store. I recommend this, since the seller is responsible. Immediately sends everything!
Customer –
Nice pillow! Amazing price! Very comfortable for sleep!
S***v –
Smells wild. The smell is chemical. Impossible to sleep. And strongly sold, in fact you just lie on the bed, as if it is not at all. I don’t know where to take her now.
A***v –
Pillows are good. A small smell, but during the day on the balcony weathered. Come quickly.
I***K –
Pillows really liked. Unusual sensations first. The head fixes well. Very satisfied with the goods and the store.
Customer –
Hi. These pillows are so soft, unusual to the touch, very soft and pleasant, I just want to put my head in it and fall asleep
H***s –
There is a smell of some damp, weathered on the balcony, let’s see what will happen.
Y***a –
The smell is i hope it evaporates. Quality very much
J***s –
Small, but 2 in one case is perfect for me.
N***h –
Corresponds to the description. Super fast shipping. I will check in the case-i will add a review
A***v –
Corresponds to the description. Smells bad. Sent a pillowcase to wash, a pillow on the balcony.
T***a –
Everything is fine. On the case, the seams are smooth, neat, there is almost no smell, quite soft. I haven’t tried to sleep yet. If you like it, i will still order. Seller recommend
J***H –
Two weeks to arrive excellent touch. Maybe something soft that can be advantage or disadvantage depending on what you’re looking for. It will have to be tested a few days to give more impressions but it looks very good. Measures 30×50 correspond
G***g –
The pillow is beautiful, all as in the description. Brought the courier straight home.
A***n –
Delivery is fast, quality is normal, there is smell not much. Size for me is not enough.
O***s –
Very soft, perhaps short-lived, but the first night slept perfectly
V***a –
Thank you very much store product quality good recommend evaluation 5
D***l –
Super pillow very comfortable very soft memory super received quickly in perfect condition I recommend this store
Customer –
The photo is the same as the product. But the product has a very nasty smell.
Y***o –
Thank you to the store, all as in the description, the product is satisfied, i recommend!
F***r –
Pillow small and solid In the House there is a large with Yuska 2 times more It is better, but it also costs UAH 1000
A***o –
The pillow is good but low to sleep. Give The mom. Mom really liked the comfortable
I***n –
Excellent
R***r –
Excellent quality, recommend product and store
*. –
Everything is super!
V***s –
Fully arrived.
A***x –
I came in a vacuum package, because of which at first it seemed very small) but in fact everything is fine, I have displaced vertebrae in the neck and every morning I started with a warm-up and a very sick crunch)) now everything is fine, in the morning the neck is in the same condition as it was in the evening, nothing shifts) very happy) The truth was a little difficult to sleep, because I’m used to putting my hand under the pillow, now I’m pumping)
D***r –
perfect
R***v –
It’s okay.
Customer –
Smell minimum, pillowcase in washing and norm
A***a –
Nicely packed and product in good timing. I recommend store.
E***l –
Very good quality, excellent for sleeping I arrive in time and shape, but a thousand thanks is a fact that I will continue to buy from you
S***a –
Delivery was in 5 days. The pillow is wonderful, elastic, quickly restores the shape. There is a small smell, but it is solved. Two rollers of different sizes, very convenient.
G***a –
For 5 days by courier at home, very comfortable pillow for me, thanks to the store, I will still order.
A***a –
The goods came quickly, no comments, thank you, it’s nice to have business with you.
M***a –
Very cool, the same as in the photo. It came very quickly. Thank you