SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 185 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time (45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you have received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of APlevel (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://aplevel.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Customer –
not a scratch. arrived in perfect condition. with screws
L***a –
The holder for paper liked, metal stainless steel, made neatly. Included bolts for fasteners. packed securely, all finished intact, delivery of 2.5 weeks. Shop recommend.
D***k –
Shipment delivered on time material and workmanship good good contact with store.
Y***z –
Same as in photo and good material
L***O –
Fast Delivery Order arrived in good condition and exactly as in the picture of descrption I am very satisfied
K***n –
Easy to install in sons bathroom. No more wet phones and toilet paper
T***a –
Was so arrived my product, crumpled, serves no purpose.
A***a –
It is what was expected, it is recommended, the urge to take something to the bathroom like the cell phone and leave it on without falling, it fulfills the function, besides being more comfortable to put the toilet paper
E***k –
All as in the description and in the photo. Very high quality performance. The shelf is straight mirror. Thank you. I recommend
I***a –
Quality is good.
L***a –
The order came quickly. 20.08 ordered and 05.09 took in the mail. Price 511 rubles. Quality of rubles for 200
Customer –
Very good
I***a –
Looks beautiful, i recommend to buy. Thanks to the store.
G***r –
Cool thing! Very satisfied. Delivered by courier. Packed securely. I did not communicate with the store. I recommend
D***s –
super
I***k –
All as in the picture. Shipping itself I’m fast of all my previous orders. I recommend the store and the product. Packing is super. I liked everything.
Y***y –
Excellent goods can be taken safely. It came very quickly. The product is just a bomb, a cool thing…
A***v –
Delivery to kiev five weeks. Quality is above average. Fully corresponds to the description! Thank you. I recommend the product and the store.
M***n –
Well, super duper, but it will go, the picture is more interesting.
A***v –
The order was received relatively quickly. Everything corresponds to the description. The store is good. I recommend. The photo is not yet, maybe a little later.