SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 185 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time (45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you have received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of APlevel (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://aplevel.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
S***L –
Super speed best store, good quality!
B***r –
In 30 days (Istanbul), the box came damaged but there is no damage to the product. It would be better if it makes the cargo protected, as seen in some feedback, cover etc may be damaged… Thanks ..
E***r –
Good product, just as described. Thank you!
J***z –
The packaging is shattered, but the coffee maker has suffered no harm, even though i told the store to pack it well since almost every complaint there is about this seller is for not protecting shipments well, i still give him five stars
S***k –
Delivery 2 weeks, ukrpost… box in trash. The coffee maker was ordered 200 ml, for $7.28. Water in the tank to the valve is placed 200 ml, but coffee ready only 150 ml. In the rest in the tank 30-35 ml. Preparing 4 minutes on average fire. Before that, i used aluminum for 14 years. I got this because the old one has already come into disrepair. Well, whether i’m used to the old one, or maybe the new one has not yet adapted, but the taste is a little different! I do not know straight, i will order also aluminum myself, such as i was before.
A***h –
Ordered in minsk on january 4, came on february 9. The box was very wrinkled, but fortunately, the coffee maker was not hurt. Complement feedback after use
S***g –
Received in 5 weeks, packing carton boxes broke, luckily the pots were not damaged. Same good quality as the one I purchased before on AliExpress. Recommend the pot but suggest the store to improve the packing to avoid potential damage to the items. Great prices match the quality.
Y***b –
Very fast response to the order. Packaging can be better. The item was not affected.
A***p –
good material, steel. does not look cheap. It came really quick
D***v –
The box is wrinkled, the coffee maker is not hurt. Inspection of fire with water passed,
I***v –
The parcel was waiting for a month. Packaging is not very, but the product is whole without flaws, description and photo corresponds. The goods are satisfied.
I***a –
Packing immediately in garbage! The coffee maker itself is in normal condition until tested
R***o –
Buy the 300 ml and well don’t come out 6 cups. Three little ones come out. But good coffee is good,. The quality of the coffee machine is very good and considering it cost 7 € (in vale stores more than double) i’m very satisfied. I recommend it!
U***r –
Pot is in good condition. It feels more then average quality. Top edges are a little bit sharp. This is the only negative point that I can say.
K***k –
The coffee maker is very satisfied, its money is worth, took for 9 cups
H***n –
Very handy,
E***v –
Very fast. thank you very much. This store is advicable
O***a –
Delivery to moscow 25 days, the goods store sent immediately. Came not packed in addition to the protective navel, but the whole. No flaws found. The goods are completely satisfied. Thank You
F***k –
Hello product NICE recommend shipping took too long 50 days package shredded but the product intact thank you
S***O –
The quality of the goods is good. The parcel came in the promised time.
I***k –
Thank you, great!
M***n –
Quality is good
Y***v –
Everything is fine, not the first time i buy! Thank you!
N***n –
Nice one, it is quite enough for 2 person
G***m –
Honestly, i bought my mother instead of the turks. I did not understand that he only cooks expresso. I took the largest, there is a cup for coffee scribe, for 4-5 teaspoons. For one it is better to take the smallest.
N***v –
It’s okay.
K***a –
Slightly bent top cover. Coffee brews perfectly
G***e –
Mail tinplate! That they are there with the parcel Did you?
L***e –
Item received. Thank you.
M***a –
Good coffee pot, fast delivery.
N***t –
Item seems to be of good quality. looks like mostly stainless still.
L***O –
The box was very wrinkled, but the turk is whole. Performs its functions. Thank you.
V***v –
From the time of order 24 days to mos. Region. The box is wrinkled but the coffee pot is whole. The store sent immediately. I recommend the seller, the product was served. I tried coffee taste liked the precipitation practical no.
A***v –
Norms
D***o –
The box arrived very destroyed.