SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 185 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location | *Estimated Shipping Time |
---|
United States | 10-30 Business days |
Canada, Europe | 10-30 Business days |
Australia, New Zealand | 10-30 Business days |
Central & South America | 15-30 Business days |
Asia | 10-20 Business days |
Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time (45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you have received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of APlevel (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://aplevel.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
M***o –
Plastic ordinary
S***o –
Very fast delivery has already used an excellent device for the kitchen
U***r –
Clearly on the packaging of economyat, priykhalo z poshkogenoy packing!!! Kinets trochi zatertyy ((((plastic m’yaky, ale think it will not affect much on the robot ce)
N***r –
I expected the best. Packed perfectly. But here the handle at the base is thin. Need more plastic. As a photo from the store-small vegetables can be pulled out, but when bending meat varenika-you need to be careful))))
G***i –
Quite large, i somehow thought that it would be a little less)) came a whole. It’s okay.
M***m –
Cool thing, as an alternative to noise. Capacity somewhere floor liters. Plastic, very light.
Customer –
The goods came to ukraine in 4,5 weeks. thanks to the store!
U***t –
Good cook. It is convenient to get dumplings from a saucepan. The quality of the norms for this money was delivered for 3 weeks.
S***K –
Super
L***e –
Labiau primena kačių kraiko semtuveli nei virtuves įrankį. Bet šiaip kokybiškas
T***a –
Wonderful spoon. Big, super. Debt went, but it’s because of the new year holidays. Purchase is happy for all 100%
S***l –
It was 1,5 months, packed in a package, but the goods are not damaged, the description corresponds, there is a slight smell, but i think after heat treatment will disappear, operation will show. Plastic to the touch is pleasant, there are no residue on the edges after punching, minus-there are no ribs in the handle, but, i think it’s not critical and it will cope with its task.
A***a –
I recommend
L***k –
Quality wishes to be the best. Autumn thin and soft plastics.
J***h –
Bought as a spoon for catching dumplings… But when i got a scoop for cleaning in a cat tray a little upset. Huge, in the photo i specially hold in my hand. Packed simply in polyethylene, even without puffing. I got a whole month to kiev.
A***h –
Quickly sent, came a whole, and also quickly enough. Very deep, and light. Expectations met
L***k –
Very useful thing in the kitchen. Easy to use and has many applications. Definitely recommend.
A***n –
Cherpak came all, only in the postal package. Before arrival in russia, the order was tracked. Then everything went missing. The store even extended the delivery time. It turned out that the parcel was almost a month in the mail, and send a notification forgot.
B***z –
As it looks, i send fast. it’s a little bigger than peraba is, but very good. everything is perfect.
J***X –
Well done. Excellent packaging. Pretty Green color and strainer very practical.
A***n –
Super!!!!!!
V***s –
Good, big, strong! Thank you!!
I***i –
All suede ….
N***C –
Does the job very well
E***n –
It is too big, and can’t handle high temperatures.But I will still use it.
E***a –
Money returned on dispute
N***A –
Track is not tracked It was almost 3 months
G***g –
The goods did not come. Money returned
M***h –
Very. What was dreamed of… Wide, plastic hard, not flimsy, and sufficient depth. Very comfortable noise. I recommend each hostess. The only thing, the mail disappointed-the delivery is more than 3 x months. I was no longer waiting and the store returned the money…
A***r –
All good
R***p –
Just like in stores
D***V –
The goods came to MOS OBL in 40 days, the goods were not tracked.
K***h –
AZ finished on September 23, and I received it only on October 16. Here in this form!!!
I***i –
Perfect, like me the expected. Fast shipment.
V***v –
Shipping about month, bigger than expect, but ok. Thanks to store
A***n –
item as seen. Good quality.
M*** –
Good spoon, big!! I thought she was much smaller. The main thing is that under the weight of the products does not break;)