We are proud to offer international shipping services that currently operate in over 185 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location
*Estimated Shipping Time
United States
10-30 Business days
Canada, Europe
10-30 Business days
Australia, New Zealand
10-30 Business days
Central & South America
15-30 Business days
Asia
10-20 Business days
Africa
15-45 Business days
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time (45 days not including 2-5 day processing) you can request a refund or a reshipment. If you received the wrong item you can request a refund or a reshipment. If you do not want the product you have received you may request a refund but you must return the item at your expense and the item must be unused.
Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
Your order did not arrive due to exceptional circumstances outside the control of APlevel (i.e. not cleared by customs, delayed by a natural disaster).
Other exceptional circumstances outside the control of https://aplevel.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Real customer reviews
Rated 4.95 out of 5 based on 38 customer ratings
38 reviews
100% of buyers enjoyed this product!
5 stars
( 36 )
4 stars
( 2 )
3 stars
( 0 )
2 stars
( 0 )
1 star
( 0 )
Rated 5 out of 5
D***l –
Great product for the price. Easy to use. Easy to clean. Shreds garlic nicely.
Rated 5 out of 5
S***a –
It’s okay. Thank you storeman. Recommend.
Rated 5 out of 5
E***a –
Same as the image, sent fast, took only 13 days to arrive at recommended e.u. 🙂
Rated 5 out of 5
E***e –
Thank you works great and received it very quickly.
Rated 4 out of 5
S***o –
The order waited a long time (2 months) for this 4 stars. The product is decent, as in the photo. A little tight. Grater sharp.
Rated 5 out of 5
C***o –
Exelent product thank you very much I recommend it I’ll order some more to give away Thank you
Rated 5 out of 5
J***s –
Seems to be a good product but mine arrived broken since it wasn’t wrapped in a protective packagibg.
Rated 5 out of 5
A***h –
Good quality kitchen tool. very fast shipping by store.
Rated 5 out of 5
C***h –
Order date is 02/11/19, I received on 03/14. Good quality product. Tested and it works.
Rated 5 out of 5
P***n –
Oké, fun and convenient device. Tested with a piece of garlic and will be fine by the test. Easy release to slide and easy and good to clean. I say; TOP PRODUCT. When this store you can buy good. The Post took some long but there may be the seller nothing to do. Think I look even one pair sale as gift.
Rated 5 out of 5
D***y –
Neat little tool. Helps with garlic processing.
Rated 5 out of 5
A***z –
Grater works, but hard it comes, so opornie, can wyrobi
Rated 5 out of 5
A***z –
nice, item arrived as pictured
Rated 5 out of 5
U***r –
So far so good, easy to use and to clean as well.
Rated 5 out of 5
M***a –
Grater very cool-such a small, useful kitchen gadget 🙂
Rated 5 out of 5
P***z –
Excellent and i get to good time!
Rated 5 out of 5
C***n –
Great quality. order on May 17, 2019 and received on June 5,2019
Rated 5 out of 5
H***d –
received item after a long period of time..nice and helpful product
Rated 5 out of 5
R***n –
12.05 ordered received 04.07 at the post office
Rated 5 out of 5
T***k –
Very handy thing. Very good quality. Cutter is protected with plastic cover. It serves its purpose. I recommend both the product and the store. Thank you :3
Rated 5 out of 5
M***a –
perfect and simple. Easy to use and clean
Rated 5 out of 5
K***y –
Funny thing, in the case has not yet tried. If the norms, i will order more parents
Rated 5 out of 5
B***h –
My wife liked this shit.
Rated 4 out of 5
D***r –
It is happen to brisser decu
Rated 5 out of 5
A***v –
The goods did not come! Money returned!!
Rated 5 out of 5
D***v –
Normas
Rated 5 out of 5
M***o –
perfect
Rated 5 out of 5
E***y –
Adjusts when moving
Rated 5 out of 5
S***a –
Good product. Definitely recommended.
Rated 5 out of 5
N***a –
I take the second, for my mother now. All as in the picture, copes with the task.
Rated 5 out of 5
Customer –
Thank you very much store for super fast delivery 9 days, for excellent quality. Warm, pleasant, soft. Growth of 162 o. t 70 o. b 85. O. g 85
Rated 5 out of 5
V***V –
excellent store excellent product fast delivery thanks and good luck.
Rated 5 out of 5
N***o –
The goods received, took a long time, was not tracked in russia. The grater is good if you need to grind not one but a few cloves or even garlic heads. For 1 clove garlic, very high consumption. A lot remains on the turk itself. In principle, this is the only negative, not efficiency. In this sense, i think that it is better to use a crush for garlic. Otherwise not bad.
Rated 5 out of 5
D***h –
21.09-16.10 strong, tugovato walks, but I think with time it will be better .. A big rub. It’s okay.
Rated 5 out of 5
A***v –
Not much. I expected the best in the sense of ergonomics. It goes tight, due to the bend of the grater. And the pusher hangs in the glass. If you rub large cloves of garlic, the pusher will fly out of the grater. Failed design.
D***l –
Great product for the price. Easy to use. Easy to clean. Shreds garlic nicely.
S***a –
It’s okay. Thank you storeman. Recommend.
E***a –
Same as the image, sent fast, took only 13 days to arrive at recommended e.u. 🙂
E***e –
Thank you works great and received it very quickly.
S***o –
The order waited a long time (2 months) for this 4 stars. The product is decent, as in the photo. A little tight. Grater sharp.
C***o –
Exelent product thank you very much I recommend it I’ll order some more to give away Thank you
J***s –
Seems to be a good product but mine arrived broken since it wasn’t wrapped in a protective packagibg.
A***h –
Good quality kitchen tool. very fast shipping by store.
C***h –
Order date is 02/11/19, I received on 03/14. Good quality product. Tested and it works.
P***n –
Oké, fun and convenient device. Tested with a piece of garlic and will be fine by the test. Easy release to slide and easy and good to clean. I say; TOP PRODUCT. When this store you can buy good. The Post took some long but there may be the seller nothing to do. Think I look even one pair sale as gift.
D***y –
Neat little tool. Helps with garlic processing.
A***z –
Grater works, but hard it comes, so opornie, can wyrobi
A***z –
nice, item arrived as pictured
U***r –
So far so good, easy to use and to clean as well.
M***a –
Grater very cool-such a small, useful kitchen gadget 🙂
P***z –
Excellent and i get to good time!
C***n –
Great quality. order on May 17, 2019 and received on June 5,2019
H***d –
received item after a long period of time..nice and helpful product
R***n –
12.05 ordered received 04.07 at the post office
T***k –
Very handy thing. Very good quality. Cutter is protected with plastic cover. It serves its purpose. I recommend both the product and the store. Thank you :3
M***a –
perfect and simple. Easy to use and clean
K***y –
Funny thing, in the case has not yet tried. If the norms, i will order more parents
B***h –
My wife liked this shit.
D***r –
It is happen to brisser decu
A***v –
The goods did not come! Money returned!!
D***v –
Normas
M***o –
perfect
E***y –
Adjusts when moving
S***a –
Good product. Definitely recommended.
N***a –
I take the second, for my mother now. All as in the picture, copes with the task.
Customer –
Thank you very much store for super fast delivery 9 days, for excellent quality. Warm, pleasant, soft. Growth of 162 o. t 70 o. b 85. O. g 85
V***V –
excellent store excellent product fast delivery thanks and good luck.
N***o –
The goods received, took a long time, was not tracked in russia. The grater is good if you need to grind not one but a few cloves or even garlic heads. For 1 clove garlic, very high consumption. A lot remains on the turk itself. In principle, this is the only negative, not efficiency. In this sense, i think that it is better to use a crush for garlic. Otherwise not bad.
D***h –
21.09-16.10 strong, tugovato walks, but I think with time it will be better .. A big rub. It’s okay.
A***v –
Not much. I expected the best in the sense of ergonomics. It goes tight, due to the bend of the grater. And the pusher hangs in the glass. If you rub large cloves of garlic, the pusher will fly out of the grater. Failed design.
Customer –
Excellent
L***a –
מצויין
O***a –
The product corresponds to the description