SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 185 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location | *Estimated Shipping Time |
---|
United States | 10-30 Business days |
Canada, Europe | 10-30 Business days |
Australia, New Zealand | 10-30 Business days |
Central & South America | 15-30 Business days |
Asia | 10-20 Business days |
Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time (45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you have received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of APlevel (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://aplevel.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
O***v –
The parcel came all the whole. Everything corresponds to the description
I***U –
The product is perfectly packed, looks very high quality, after checking in the work i will write. Thank you to the store, i recommend.
V***r –
Knives super. Handles of good quality and nice to hold in hand. wife is very satisfied
G***l –
Thank you very much to the store for the quality goods, ordered 02.05, received 21.05, to ukraine, mega fast delivery, i recommend
S***o –
We’re safe. Quality is good
M***a –
Shipping after 5 days of Order. Pack szła 7 days. The blades are very nice, handle has cool shape. Napiszę something more like a little longer their pouzywam.
T***o –
Received very soon. Very well packaged. They cut and peel well.
M***A –
The goods are quality. Delivery is fast. Seller recommend.
Customer –
Cut well, only the material of the knife is thin, for this money is not bad.
N***E –
Knives of very good quality for a really very attractive price. Packed carefully and fast shipping.
V***v –
, Fast delivery: 20 days to spb. Packed very well, everything is whole. Knives are very sharp, for how long they will show. Seller recommend!
A***v –
Excellent knives and delivery fast… for packaging special thanks, barely unfolded))
D***c –
All positive feedback that i read correspond to reality. For each knife its beautiful and working case, then what is necessary for the integrity of the blade and things in the backpack if you take it with you on a picnic trip. Sharp, cuts thick paper. Real podmoga classic steel knives, even sharpening them, in my opinion, will not be required. All the recommode of nodi and that purge. Not advertising.
A***a –
beautiful knives! highly recommended!
Customer –
good quality. very happy with product
A*** –
Delivery to spb 11 days. The color is very beautiful. Lungs.
H***o –
I ordered 3 sets. All came very well packed. Each knife is in a separate pup and then all together in a large tubular bag of pumped air. All knives are new, whole. Seller recommend. Very fast shipping. Great.
M***O –
I order not the first time. 3 sets, packing is excellent. Everything is whole, new. Delivery is fast. Seller recommend. Thank you.
A***h –
Gorgeous knives for their money, vegetables cut just two times.
R***c –
Nice knives. Take a second time. No need to sharpen.
T***a –
Small knives. Nothing special.
I***v –
Norms knives, delivery month!
M***o –
The product is packed qualitatively. Knives are whole. The handle material is pleasant, comfortably sits in the hand.
D***v –
Good knives for daily cooking in the kitchen. Peeler cleans well.
K***o –
Super knives
E***a –
Very thin, sharp and light. Plastic handles
K***v –
Sharpening knives medium, the product corresponds to the description. Knives are light, the whole package weighed 220gr.
O***A –
Ceramic knives, Peeler plastic…
I***v –
Delivered for a month to the Moscow region by courier to the house. I liked the product very much. In the hand sits well. The color is very pleasant, sharp. The only thing when you hold, the finger is located next to the sharp angle of the blade. But perhaps it is because of my fingers “pianist”. Packed everything was very good. In general, I recommend the store, I will definitely order more.
S***v –
Ordered 26.09 received 24.10.with the store communicated. came in an inflatable package. quality is satisfied
Customer –
Excellent knives and even for such a price, thanks to the store
N***k –
Excellent knives
M***o –
Beautiful and cut very
D***O –
Everything came in excellent condition. Thank you very much. Sharp. I recommend.