We are proud to offer international shipping services that currently operate in over 185 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location
*Estimated Shipping Time
United States
10-30 Business days
Canada, Europe
10-30 Business days
Australia, New Zealand
10-30 Business days
Central & South America
15-30 Business days
Asia
10-20 Business days
Africa
15-45 Business days
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time (45 days not including 2-5 day processing) you can request a refund or a reshipment. If you received the wrong item you can request a refund or a reshipment. If you do not want the product you have received you may request a refund but you must return the item at your expense and the item must be unused.
Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
Your order did not arrive due to exceptional circumstances outside the control of APlevel (i.e. not cleared by customs, delayed by a natural disaster).
Other exceptional circumstances outside the control of https://aplevel.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Real customer reviews
Rated 4.97 out of 5 based on 36 customer ratings
36 reviews
100% of buyers enjoyed this product!
5 stars
( 35 )
4 stars
( 1 )
3 stars
( 0 )
2 stars
( 0 )
1 star
( 0 )
Rated 5 out of 5
G***t –
All super. delivery is very fast and comfortable. knives as in the photo. i recommend
Rated 5 out of 5
M***n –
Knives sharp, i hope will serve, not as many write (knife for vegetables and fruits frankly useless. Could not bite into the skin of the apple until i cut it with another knife. In general, i recommend
Rated 5 out of 5
I***h –
Very light. Handle cast. In the farm will be useful 🙂
Rated 5 out of 5
C***r –
They are perfect and very good quality. Thank you
Rated 5 out of 5
N***a –
Excellent ceramic knives! It was less than a month. Packed perfectly! I recommend!
Rated 5 out of 5
A***k –
Look good, will test them. Most of them came broken, but will try to get some glue to fix hihi
Rated 5 out of 5
R***n –
I ordered 29.03, and 16.04 were already at the post office. Knives are excellent, i order the second time. One knife, the biggest broke when delivered. Contacted the store, he immediately answered and sent a new one. I advise everyone the goods and the seller. Good store and wonderful responsive seller
Rated 5 out of 5
E***v –
Thank you for the quality. Satisfied
Rated 5 out of 5
N***n –
Very Very good! Recommend!
Rated 5 out of 5
R***k –
Fast delivery, packing crumpled, but all intact, good knives.
Rated 5 out of 5
A***v –
Ordered a third time for a gift
Rated 5 out of 5
F***a –
Gorgeous!! super sharp!! for such money they are just gorgeous!
Rated 5 out of 5
I***h –
Everything is fine, the blades do not hang out. Cut well
Rated 5 out of 5
K***k –
Knives set was ordered on the 21st of July and was delivered on the 7th of August. Styrofoam box was damaged but knives are complete, as described in the offer. Very sharp, at least for now. Well deserved five stars.
Rated 5 out of 5
S***v –
One knife came broken. The store sent a replacement. I recommend.
Rated 5 out of 5
D***n –
great
Rated 5 out of 5
M***e –
Great set. I’m very davolna. Sharp. I tried to clean potatoes. Thank you. Stone.
Rated 5 out of 5
Customer –
Not the e tested but it looks ceramic as described at the moment they are very sharp
Rated 5 out of 5
I***h –
The package arrived quickly, 3 weeks in moscow. the package is not very. But all the knives are in order. Thank you
Rated 5 out of 5
Customer –
All norms, came quickly. Knives sharp
Rated 5 out of 5
S***i –
Super!!!!
Rated 5 out of 5
D***o –
While everyone is happy. Let’s look at the service life.
Rated 5 out of 5
T***v –
Product e d d, leki and convenient, may leca is a combination in design.
Rated 5 out of 5
F***f –
Knives are good! Sharp! I recommend! Come quickly. I waited 12 days.
Rated 5 out of 5
V***a –
I freeze 3 times. I’m good
Rated 5 out of 5
D***l –
ok
Rated 5 out of 5
X***r –
Excellent delivery fast
Rated 5 out of 5
A***v –
Knives sharp good!
Rated 5 out of 5
D***s –
The goods are shipped in 3 days. Arrived 13 days after shipment to latvia in riga. Super fast!!! Very satisfied. Item sent after 3 day. Item arrived 13 days after order to latvia to riga. Very satisfied.
Rated 4 out of 5
G***a –
All
Rated 5 out of 5
A***o –
Excellent knives
Rated 5 out of 5
E***a –
Knives are good. Thanks to the store. I recommend
Rated 5 out of 5
B***r –
once again, a very good negotiation and transaction. Sellers very responsiveness and supporters.
G***t –
All super. delivery is very fast and comfortable. knives as in the photo. i recommend
M***n –
Knives sharp, i hope will serve, not as many write (knife for vegetables and fruits frankly useless. Could not bite into the skin of the apple until i cut it with another knife. In general, i recommend
I***h –
Very light. Handle cast. In the farm will be useful 🙂
C***r –
They are perfect and very good quality. Thank you
N***a –
Excellent ceramic knives! It was less than a month. Packed perfectly! I recommend!
A***k –
Look good, will test them. Most of them came broken, but will try to get some glue to fix hihi
R***n –
I ordered 29.03, and 16.04 were already at the post office. Knives are excellent, i order the second time. One knife, the biggest broke when delivered. Contacted the store, he immediately answered and sent a new one. I advise everyone the goods and the seller. Good store and wonderful responsive seller
E***v –
Thank you for the quality. Satisfied
N***n –
Very Very good! Recommend!
R***k –
Fast delivery, packing crumpled, but all intact, good knives.
A***v –
Ordered a third time for a gift
F***a –
Gorgeous!! super sharp!! for such money they are just gorgeous!
I***h –
Everything is fine, the blades do not hang out. Cut well
K***k –
Knives set was ordered on the 21st of July and was delivered on the 7th of August. Styrofoam box was damaged but knives are complete, as described in the offer. Very sharp, at least for now. Well deserved five stars.
S***v –
One knife came broken. The store sent a replacement. I recommend.
D***n –
great
M***e –
Great set. I’m very davolna. Sharp. I tried to clean potatoes. Thank you. Stone.
Customer –
Not the e tested but it looks ceramic as described at the moment they are very sharp
I***h –
The package arrived quickly, 3 weeks in moscow. the package is not very. But all the knives are in order. Thank you
Customer –
All norms, came quickly. Knives sharp
S***i –
Super!!!!
D***o –
While everyone is happy. Let’s look at the service life.
T***v –
Product e d d, leki and convenient, may leca is a combination in design.
F***f –
Knives are good! Sharp! I recommend! Come quickly. I waited 12 days.
V***a –
I freeze 3 times. I’m good
D***l –
ok
X***r –
Excellent delivery fast
A***v –
Knives sharp good!
D***s –
The goods are shipped in 3 days. Arrived 13 days after shipment to latvia in riga. Super fast!!! Very satisfied. Item sent after 3 day. Item arrived 13 days after order to latvia to riga. Very satisfied.
G***a –
All
A***o –
Excellent knives
E***a –
Knives are good. Thanks to the store. I recommend
B***r –
once again, a very good negotiation and transaction. Sellers very responsiveness and supporters.
G***s –
Excellent knives, all as promised.
A***i –
sharp AF!
O***d –
Excellent knives, came quickly. Seller recommend