SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 185 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location | *Estimated Shipping Time |
---|
United States | 10-30 Business days |
Canada, Europe | 10-30 Business days |
Australia, New Zealand | 10-30 Business days |
Central & South America | 15-30 Business days |
Asia | 10-20 Business days |
Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time (45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you have received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of APlevel (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://aplevel.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A***v –
Good quality
A***n –
Hızlı sevkiyat. Güzel ürün ve kalite.
O***B –
Сковородки хорошего качества, чугунные, толстые. Но не ожидала, что одна настолько маленькая.
Customer –
Fast delivery… looks great
R***n –
Store was super helpful and responded quickly to communications. Very satisfied with the product and the store!
S***m –
good quality but very heavy will last even after you go 🙂
D***b –
item exactly as described arrived fast and we’ll packed with NO PROBLEM AT ALL !! pleasure buying from them
D***o –
ok
B***N –
Très beau produit, j’espère juste qu’il sera résistant à l’utilisation des couverts en métal lorsque l’on mange directement dedans.
I***i –
сковородой очень давольна.В Израиль прибыла за 13 дней.Все в целости и сохранности.Я рекомендую этого продавца.Буду у него заказывать ещё.
S***a –
bardzo szybka i solidnie zapakowana przesyłka
C***c –
Have yet to try the item, but it is a good weight for cast iron. The pan looks good. Seller was also communicative, informing me the pan would be delayed due to Chinese New Year festivities.
A***v –
доставка в срок,сковородку брал для походов,для одного в самый раз.осталось только прокалить и вскоре она себя покажет.
Customer –
ok
Customer –
The frying pan is very good. I advise to follow store’s advice about how to make it last and also it’s best to always wipe it after you wash it because rust can happen if water stays on it for a while. The pan is good for making eggs, pancakes or anything else you want to be small and nice, cutlets and etc. When I was choosing I ordered the smallest one and I did right. The only problem people may find is the handle that gets very hot but you can see it on a picture so I knew what it would be like and I think just using the kitchen handle (piece of cloth or special one) is just fine. Overall the shopping was very fast and the pan was packed really well. Amazing seller. Thank you so much!
M***p –
i orderd size:m and i received size:s what the f
Customer –
Отличная сковородень
D***n –
Ok
V***o –
получила! спасибо✌ Дополню После использования. С продавцом не общалась.
T***y –
High quality. Very satisfied.
S***t –
Fast delivery, wish the handle will be longer for easier handling.
A***k –
great item
K***k –
Good cast iron but ocheye small
S***s –
Such a cute pan! Very small for fried egg or pancake.
W***o –
Securely packaged well received your
V***o –
Excellent quality. Packed very well. I recommend.
A***q –
It is smaller than I expected, will use and post.
C***n –
Good quality and excellent shipping speed.
G***s –
All perfect, the very short handle
S***u –
Item arrived in good condition. Happy with purchase. Am seasoning the pan now. Rough surface will take a while to condition.
D***o –
Very good product
D***r –
Well received yet unfortunately packing was not proper I received the handle broken. please see photo thanks David
C***e –
I arrive in time programmed to super protected copiapó is heavy the sarten but the quality next i ask for the bigger one but this one serves a chop or 2 eggs. I highly recommend to store q was attentive wrote to me when he sent it.
D***f –
Very good product
V***z –
I didn’t properly measure the purchase, although it’s exactly what i asked for. Perfect very well protected, only without instruction.
A***i –
good