SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 185 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location | *Estimated Shipping Time |
---|
United States | 10-30 Business days |
Canada, Europe | 10-30 Business days |
Australia, New Zealand | 10-30 Business days |
Central & South America | 15-30 Business days |
Asia | 10-20 Business days |
Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time (45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you have received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of APlevel (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://aplevel.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Z***Z –
I bought it, trusting in numerous reviews. Not lost. Delivered quickly. Got without damage. Work separately as scales, and in detail on all parameters with the application. Prepare 4 aaa batteries
A***i –
Dimension of this weight doing well and what Naj better motywuje and also know over what you need popracować wyduk requirements which any time you can check being at home Super gadget (known that no professional for this price)
A***c –
Scale came very quickly. Easy to set up AIfit app on my iphone and easy to use. I compared the weight to professional scale at my job and it very accurate +/- 2-4 lbs due due natural fluctuations in weight throughout the day
D***c –
Good quality. More precise than my Bosch scale. You have a lot of data in the app.
Y***e –
Very satisfied merciii
N***n –
Balance as in the photo, works very well and the application also works well. I recommend if you want to test a machine of this type
B***r –
Arrived safely after about a month. Appears to be well built and the measurements are trustworthy.
Customer –
the bath scale works properly , there was any problem to pair the scale with the mobile thru the dedicated app
D***l –
working excellent
I***c –
delivery 18 days to Romania. tracking number worked. the scale is wonderful. all coresponds
O***a –
Excellent scales. Connected to the phone without problems.
K***t –
Definitely do not use on carpet; the reading was WAY off on carpet but is pretty accurate on a hard tile or wood floor. The AIFit app is easy to use on Android. Overall, a great little scale for the price. I love the many measurements on the app.
A***i –
Nishtyak, the scales are super.
D***I –
Product according to the description, easy to use, extremely fast shipping.
N***s –
I received it, but I have not use it!
D***o –
Arrived that Marvel now and only Test, store recommend, arrived on time.
A***n –
Everyone is sent by courier, but i had to go to the post office, delivery more than a week, with mi fit connect until it turned out
D***m –
All super. The Scale can I only recommend. Thumbs up!!!
M***s –
Works perfectly, including the Apple application
N***n –
Came very quickly. Quality is super. The app works. I recommend
R***y –
Work great, all as describe. thanks.A+++
Customer –
thanks
D***V –
Thank you very much satisfied received the parcel
A***k –
Chic scales! Synchronize with the app perfectly! I recommend. Stylish very look
S***n –
I liked it, it corresponds to the description, it came quickly
Customer –
Very quickly passed. Work, no batteries included. The readings are accurate.
D***i –
Received. Will upload photos and more feedback later. Great communication with store
Customer –
Excellent!! Software amazing!
Customer –
Excellent all
S***r –
Although the packaging come a little dented the product was intact. Satisfied with the item. Coming from Spain delivery was made in 2 days.
F***r –
Very good!
J***E –
nice
M***m –
Perfect: as described, around 2 weeks to Europe. Fully recommended
T***v –
Super
A***s –
Received in 2 working days, ordered Sunday morning received 3A after lunch, fat mass is more or less accurate, varies about 1-2% a used in Office of Nutrition, but overall I think be good to know by high, But detail probably there are better but will cost more 3x or even more, so think the price and with the APP is perfect.
A***a –
Delivery 4 days. Scales are excellent