SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 185 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time (45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you have received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of APlevel (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://aplevel.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A***n –
The lamp is worth its money, today received and connected, QR code on the download app box, easy control. Can turn on music and adjust lamp switching, very funny and convenient) in general, I realized that it is necessary on the chandelier which nib to put 3-6 pieces and will be excellent, so far I’m temporarily testing and I liked it!
N***a –
В Новосибирск пришло за 20 дней. Упаковано отлично, все целое, даже коробочки. Пульт без батарейки, все работает и переключает. Лампочка супер, спасибо большое продавцу, рекомендую!!!
Customer –
все работает.настройки цвета запоминает.только при уменьшение яркости на меньшие значение при выключение снова яркость стоит на максимум.
E***c –
Thank you, everything works, although the package was crumpled .. Through the application everything changes perfectly .. And even for music everything works!!
N***v –
Packing is a little crumpled, otherwise all is well
G***a –
Corresponds to the description, the box is crumpled but this is not surprising Russian Post is wet, the lamp itself has not yet tried in the process since there is no battery in the remote!
V***i –
Cool bulb))) can be used as a normal bulb. Control from the phone is convenient. there is a mode for music flashing. even the voice reacts.
T***a –
All right. The lamp came in 3 weeks. In the kit there is no battery to the remote. I’m very pleased with her. The quality is good, it shines bright. The only moment-does not like yellow color. He’s green.
A***a –
The whole whole box has been suppressed and the bulb works. It came quickly.
A***a –
Excellent product, I totally recommend. That’s the second time I ‘ve bought it and I’ll keep buying more
S***l –
The bulb came 3 weeks before Bratsk. it shines quite brightly. I thought she was glass, but it was like a ping-pong ball. There was no battery in the remote. When connects the first time flashing with different colors. Product and store recommend
A***a –
Came only in this condition, not yet included
T***a –
Cool light bulbs. I bought 5 pieces at once. Each box has a lamp and a control panel. The battery in the remote had to buy.
R***y –
The parcel came crumpled, the bulb was intact. Bluetooth found quickly, but it is always necessary to include Geo, otherwise for some reason the bulb does not connecte without it. Two weeks to Ryazan. Hi everybody! By the way, I did not notice and ordered a bulb with a warm light. Only then did it add that it was possible to order and with cold. Be careful.
M***v –
The goods came, but quite to another post office, barely got the parcel, tomorrow it could be sent back to China, not yet checked the goods.
Y***a –
The parcel arrived quickly, the package is slightly damaged, but the bulb and the remote did not suffer)) In the rest, the bulb is super, very satisfied with the purchase. Seller recommend.
S***a –
The bulb has come whole, there are all colors, when there is a small child it is captivating it, the store recommend
E***k –
Very nice lamp. The parcel is delivered during, the packing is intact. I advise the customer.
K***n –
Cool suitable for illuminating small spaces where no need to buy RGB tape for 2-5 meters
Customer –
An awesome thing, it does not shine very bright, but Normas, I advise (The photo showed the main colors)
N***a –
Delivery month. Cool light bulb. White is not very bright.
B***v –
Everything works. It’s bad that there is no battery.
A***a –
Fully matches, the box went down during transportation, but the lamp is OK, controlled through Bluetooth, you need to install the application, but in the description on the box it is clear how to install it, 3 weeks before the Moscow region
R***r –
Looks good. And it’s work. Nice!
V***r –
Everything is super, only there were no batteries included to the remotes
F***k –
Perfect very well and complies with French bulbs, attentions provide a battery!
T***s –
Arrived in less than 30 days. Not taxed, works perfectly with app. Surprised, loved!
V***v –
Goods diishov is not poshkoljеним
V***v –
Good quality recommend, the goods correspond to the price.
V***j –
The bulb is just super. There are many functions. Connection is very big. In Ukraine came for a month
V***a –
Cool bulb, everything works, many colors!
I***o –
All the yak in the UK bulb is bright product of the store’s propositions I recommend
L***z –
Good packaging not a defective one, it came fast is already the 4ta I buy and not a problem, I recommend it to 100% changing lights to the looks has quite a brightness over All in the warm light, ampollets are controlled by an app that can be synchronized at least I tested with 4, more of that I don’t know how long the limit will be
D***D –
A good lamp, though not at all bright, it can be used as a starter, except that I wanted to notice one of the lamps in the chandelier, as in the modes there is a white color As a result, the white color looks like this (2 photos) That it is there, that it is not there, does not illuminate at all + very cold, gives out the blue And the next mode after Blue in is rather cold-purple than blue, although the button is clearly Blue There are 4 modes Flash and strobe-dramatically change color, differences between them did not notice Fade and smooth-smoothly shimmering from one color to another, also special differences are not noticed, the only thing that seemed to me that the second makes it even smoother than the first There are three levels of brightness, but they are all pretty dim There was a lamp for about a month
V***c –
Thank you
A***r –
Funciona a la perfección y deja mi habitación con un ambiente super relajante me encantan las cositas de AliExpress cumplen con las tres B: Bueno, Bonito y Barato estoy súper contento
Y***k –
Cool taka lamp. I recommend it.
F***z –
Good product, works perfectly and being by Bluetooth with the app has many possibilities, it took about 1 month to arrive in Spain. Seller recommended
G***l –
The lamp is chic but I would like a brighter battery not included
J***v –
Very cool is very easy to use, to see that life now