We are proud to offer international shipping services that currently operate in over 185 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location
*Estimated Shipping Time
United States
10-30 Business days
Canada, Europe
10-30 Business days
Australia, New Zealand
10-30 Business days
Central & South America
15-30 Business days
Asia
10-20 Business days
Africa
15-45 Business days
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time (45 days not including 2-5 day processing) you can request a refund or a reshipment. If you received the wrong item you can request a refund or a reshipment. If you do not want the product you have received you may request a refund but you must return the item at your expense and the item must be unused.
Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
Your order did not arrive due to exceptional circumstances outside the control of APlevel (i.e. not cleared by customs, delayed by a natural disaster).
Other exceptional circumstances outside the control of https://aplevel.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Real customer reviews
Rated 4.95 out of 5 based on 20 customer ratings
20 reviews
100% of buyers enjoyed this product!
5 stars
( 19 )
4 stars
( 1 )
3 stars
( 0 )
2 stars
( 0 )
1 star
( 0 )
Rated 5 out of 5
Customer –
Perfect, meets the expectations, our Chihuahua lies there very like in.
Rated 5 out of 5
L***u –
The dog is happy
Rated 5 out of 5
A***r –
Item as described, actually more better! Very fast Delivery. Perfect!
Rated 5 out of 5
L***m –
very happy
Rated 5 out of 5
K***v –
One cat is joking, the second thinks it’s a cat
Rated 5 out of 5
J***o –
dark greay is beautifull and its really fluffy 🙂 realy nice product
Rated 5 out of 5
E***k –
Awesome!
Rated 5 out of 5
J***a –
Good purchase suggest purchase R measure intermediate of 40 is just But very satisfied.
Rated 5 out of 5
N***r –
I’m very happy with the cat bed, it took her 30 min to go in it and sleeping now see my picture It was well packed and my first item ever ordered from AliExpress Tonight the first packet ever received from Ali Express. it was fine packed. My female cat has there first a little on gesnuffeld however after 30 min lay them in it and sleeps already hours in her basket. I am very satisfied
Rated 5 out of 5
G***r –
Good soft bed, for our large cat size 70 cm just right
Rated 5 out of 5
Customer –
Parfait
Rated 5 out of 5
E***n –
Very soft cool bed for a cat. The order came very quickly-3 weeks before Turkey. If it were not for customs clearance, it would be 2 weeks. Thanks to the store.
Rated 5 out of 5
K***r –
super
Rated 5 out of 5
E***r –
Comes nicely packaging and has also come with much in advance. I order the size L for me dog of 10 kg, perfect!!!!! SUPER HAPPY!
Rated 5 out of 5
D***n –
Excellent!!!
Rated 5 out of 5
I***a –
The thing is super!!! Cats will be delighted!!!!
Rated 5 out of 5
Customer –
Excellent Soft Place, cats liked
Rated 5 out of 5
Customer –
My kitty loves it.
Rated 4 out of 5
S***a –
The product arrived very well vaccum packed, in a very tiny bag; it expanded when I opened it. I really like the color, exactly like the picture and the materials are good quality and soft. Sadly it is not the size and fluffy as the product picture.
Customer –
Perfect, meets the expectations, our Chihuahua lies there very like in.
L***u –
The dog is happy
A***r –
Item as described, actually more better! Very fast Delivery. Perfect!
L***m –
very happy
K***v –
One cat is joking, the second thinks it’s a cat
J***o –
dark greay is beautifull and its really fluffy 🙂 realy nice product
E***k –
Awesome!
J***a –
Good purchase suggest purchase R measure intermediate of 40 is just But very satisfied.
N***r –
I’m very happy with the cat bed, it took her 30 min to go in it and sleeping now see my picture It was well packed and my first item ever ordered from AliExpress Tonight the first packet ever received from Ali Express. it was fine packed. My female cat has there first a little on gesnuffeld however after 30 min lay them in it and sleeps already hours in her basket. I am very satisfied
G***r –
Good soft bed, for our large cat size 70 cm just right
Customer –
Parfait
E***n –
Very soft cool bed for a cat. The order came very quickly-3 weeks before Turkey. If it were not for customs clearance, it would be 2 weeks. Thanks to the store.
K***r –
super
E***r –
Comes nicely packaging and has also come with much in advance. I order the size L for me dog of 10 kg, perfect!!!!! SUPER HAPPY!
D***n –
Excellent!!!
I***a –
The thing is super!!! Cats will be delighted!!!!
Customer –
Excellent Soft Place, cats liked
Customer –
My kitty loves it.
S***a –
The product arrived very well vaccum packed, in a very tiny bag; it expanded when I opened it. I really like the color, exactly like the picture and the materials are good quality and soft. Sadly it is not the size and fluffy as the product picture.
V***a –
Quality is good