SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 185 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location | *Estimated Shipping Time |
---|
United States | 10-30 Business days |
Canada, Europe | 10-30 Business days |
Australia, New Zealand | 10-30 Business days |
Central & South America | 15-30 Business days |
Asia | 10-20 Business days |
Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time (45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you have received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of APlevel (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://aplevel.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A***G –
As usual, this store-excellent glasses, everything corresponds to the description, thank you!
K***t –
Purchase satisfied. Cups are beautiful and quality. 250 grams of brada. This is when you pour the liquid on the aerch cut.
E***v –
Good store!
A***v –
Thank You
Y***k –
Good cups. I will order large. Thank you store
L***a –
Good products. And the main thing is very well packed. For this separate respect to the store
V***n –
Shipping fast, track tracking all way, packed well
F***a –
I received the order perfectly, very well packed. Recommended.
S***v –
Good, arrived packed so qualitatively that even our Mail could not break them. The only doubts are whether they are glass?
S***a –
Fast delivery, quality packaging. I recommend!
A***I –
impeccable
K***a –
The goods really liked, was packed perfectly, came a whole. Score 10 out of 10, took three weeks to the Khabarovsk Territory)
D***c –
Fast delivery. 13 days… very well packaged and good quality… corresponds to the description .. I recommend the store without problem… Thank you
A***V –
I recommend.
J***a –
Very fast delivery, 12 days to Poland. The product is very well protected, thank you
Customer –
Very pretty!
Z***o –
really nice cups! and they arrived to slovenia in one piece
A***v –
Delivery no small 2 months. Packed very well, umbilical, cardboard, foam. Survived. In kind of norms, not yet used.
S***s –
Glasses Super! Delivery 2 weeks.
K***K –
packed very well, cups are amazing, top quality, thanks!