We are proud to offer international shipping services that currently operate in over 185 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location
*Estimated Shipping Time
United States
10-30 Business days
Canada, Europe
10-30 Business days
Australia, New Zealand
10-30 Business days
Central & South America
15-30 Business days
Asia
10-20 Business days
Africa
15-45 Business days
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time (45 days not including 2-5 day processing) you can request a refund or a reshipment. If you received the wrong item you can request a refund or a reshipment. If you do not want the product you have received you may request a refund but you must return the item at your expense and the item must be unused.
Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
Your order did not arrive due to exceptional circumstances outside the control of APlevel (i.e. not cleared by customs, delayed by a natural disaster).
Other exceptional circumstances outside the control of https://aplevel.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Real customer reviews
Rated 5.00 out of 5 based on 33 customer ratings
33 reviews
100% of buyers enjoyed this product!
5 stars
( 33 )
4 stars
( 0 )
3 stars
( 0 )
2 stars
( 0 )
1 star
( 0 )
Rated 5 out of 5
A***o –
Shipping 28 days, track tracked, quality is very good
Rated 5 out of 5
M***T –
Very nice and good quality. They even have the ceramic replacement grinding core. Happy with my purchased.
Rated 5 out of 5
N***P –
Hurray, got it! It went to mo more than two months, but this is because of the september holidays in the celestial. Already and the period of protection passed, did not extend. Track tracked. The store immediately asked to wait. I’m happy in appearance. I ordered immediately 4 + more spare knives, myself and as a gift, soon holidays. Until i tried, i’ll try to add.
Rated 5 out of 5
I***e –
Received 11/10. Product is as described. Thank you for doing good business.
Rated 5 out of 5
K***z –
It took only 25 days and i left it at the door of the house. I am very satisfied. I recommend the store. Great. Just what i expected. It took only 25 days and was left at the door of the house. i’m very satisfied. i recommend the seller. oh, great. Just what i expected.
Rated 5 out of 5
E***a –
Perfect. Works fine. Delivery mega fast 9 days. Like
Rated 5 out of 5
Y***A –
The quality is fine, made reliably, and even. and spare discs. Wood and ceramics
Rated 5 out of 5
M***m –
The mill, as in the photo one in one. until in action i tried, later i will add. thanks to the store put the spare knives. i recommend))))).
Rated 5 out of 5
D***d –
Track tracked. Packed super. Everything is intact and corresponds to the order. How we will try to write off. Seller recommend.
Rated 5 out of 5
H***i –
fast delivery to my country just 20 days… quality excellence, very good packaging… i’m veru satisfy
Rated 5 out of 5
R***d –
Very good and fast. With spare parts! For a good price.
Rated 5 out of 5
R***a –
The parcel arrived for a month. The goods came well packed. Mills are wooden. The store put the knives 4 pieces in stock. I recommend!
Rated 5 out of 5
O***o –
Great thing. Very satisfied with the purchase
Rated 5 out of 5
A***a –
Look like in the picture. The parcel is delivered by courier. For each mill there are spare blades. Well packed. Thank you.
Rated 5 out of 5
Customer –
From payment to delivery by courier in the sverdlovsk region-30 days. Order processed 5 (!) days. The product corresponds to the description by 100%. I tried the case. Recommend to buy
Rated 5 out of 5
D***n –
Good quality product, reasonable price, fast delivery.
Rated 5 out of 5
O***a –
Great mill. The truth has so far tried only one of two, because. I ordered two at once. Both are the same as twins.)) so to use two together, it is necessary to note on them that where. Or i can give a second, it will be a pleasant gift for loved ones. In addition, a set of knives for replacement. I recommend.
Rated 5 out of 5
R***d –
Well wrapped product meets my expectations To see the use of durability
Rated 5 out of 5
Customer –
nice
Rated 5 out of 5
S***v –
The product is excellent. Packing is super. Delivery is fast. As a bonus came 2 sets of grater. The store is well done.
Rated 5 out of 5
V***n –
Thank you! I’m happy!!!
Rated 5 out of 5
I***i –
Everything is fine.
Rated 5 out of 5
I***h –
I order a second time, excellent Mills
Rated 5 out of 5
R***r –
Very good quality. Delivery to Moscow 3 weeks. I recommend.
Rated 5 out of 5
M***v –
I recommend
Rated 5 out of 5
V***i –
Very high quality pepper! It’s okay.
Rated 5 out of 5
Customer –
very good and fast
Rated 5 out of 5
L***l –
Quickly came the goods! Quality is good.
Rated 5 out of 5
I***a –
The mill works, such as in the picture
Rated 5 out of 5
D***o –
Excellent product. Thanks to the store. I recommend it.
Rated 5 out of 5
S***a –
Everything coincided with the description. The mill copes with its duties. The tree is pleasant to the touch.
A***o –
Shipping 28 days, track tracked, quality is very good
M***T –
Very nice and good quality. They even have the ceramic replacement grinding core. Happy with my purchased.
N***P –
Hurray, got it! It went to mo more than two months, but this is because of the september holidays in the celestial. Already and the period of protection passed, did not extend. Track tracked. The store immediately asked to wait. I’m happy in appearance. I ordered immediately 4 + more spare knives, myself and as a gift, soon holidays. Until i tried, i’ll try to add.
I***e –
Received 11/10. Product is as described. Thank you for doing good business.
K***z –
It took only 25 days and i left it at the door of the house. I am very satisfied. I recommend the store. Great. Just what i expected. It took only 25 days and was left at the door of the house. i’m very satisfied. i recommend the seller. oh, great. Just what i expected.
E***a –
Perfect. Works fine. Delivery mega fast 9 days. Like
Y***A –
The quality is fine, made reliably, and even. and spare discs. Wood and ceramics
M***m –
The mill, as in the photo one in one. until in action i tried, later i will add. thanks to the store put the spare knives. i recommend))))).
D***d –
Track tracked. Packed super. Everything is intact and corresponds to the order. How we will try to write off. Seller recommend.
H***i –
fast delivery to my country just 20 days… quality excellence, very good packaging… i’m veru satisfy
R***d –
Very good and fast. With spare parts! For a good price.
R***a –
The parcel arrived for a month. The goods came well packed. Mills are wooden. The store put the knives 4 pieces in stock. I recommend!
O***o –
Great thing. Very satisfied with the purchase
A***a –
Look like in the picture. The parcel is delivered by courier. For each mill there are spare blades. Well packed. Thank you.
Customer –
From payment to delivery by courier in the sverdlovsk region-30 days. Order processed 5 (!) days. The product corresponds to the description by 100%. I tried the case. Recommend to buy
D***n –
Good quality product, reasonable price, fast delivery.
O***a –
Great mill. The truth has so far tried only one of two, because. I ordered two at once. Both are the same as twins.)) so to use two together, it is necessary to note on them that where. Or i can give a second, it will be a pleasant gift for loved ones. In addition, a set of knives for replacement. I recommend.
R***d –
Well wrapped product meets my expectations To see the use of durability
Customer –
nice
S***v –
The product is excellent. Packing is super. Delivery is fast. As a bonus came 2 sets of grater. The store is well done.
V***n –
Thank you! I’m happy!!!
I***i –
Everything is fine.
I***h –
I order a second time, excellent Mills
R***r –
Very good quality. Delivery to Moscow 3 weeks. I recommend.
M***v –
I recommend
V***i –
Very high quality pepper! It’s okay.
Customer –
very good and fast
L***l –
Quickly came the goods! Quality is good.
I***a –
The mill works, such as in the picture
D***o –
Excellent product. Thanks to the store. I recommend it.
S***a –
Everything coincided with the description. The mill copes with its duties. The tree is pleasant to the touch.
A***n –
Externally beautiful! we will grind
T***t –
All Super!! I advise)